Terms and Conditions

By placing an order, subscribing to a recurring service plan, or authorizing a payment with Scoopus (“Company,” “we,” “us,” or “our”), you (“Customer,” “you”) agree to the following Terms of Service. Please read them carefully before completing your purchase. 1. Services & Yard Access Service Scope: Services will be performed based on the tier and property size selected at checkout (Small: up to 1/4 acre; Medium: 1/4 to 1/2 acre). Properties larger than 1/2 acre require a custom quote. Property Access: You agree to provide clear, safe, and unobstructed access to the service area on your scheduled service day. Gates must be unlocked and functional. Restrained Pets: For the safety of our team and your pets, all dogs and aggressive animals must be secured indoors or away from the service area during scheduled visit windows. If our technician cannot safely enter the yard, the visit will be forfeited and billed as a standard visit. Obstacles & Tall Grass: Excessive debris, leaf piles, deep snow, or overgrown grass may prevent full visibility. We will make every reasonable effort to service the area, but uncollected waste covered by heavy debris/grass is not eligible for re-service. 2. Service Tiers & Waste Disposal Policies One-Time Cleanup & Basic Weekly Tiers: Waste collected during these services will be double-bagged and placed neatly inside your designated outdoor household trash receptacle. Twice-A-Week Premium Tier: Off-site waste haul-away and disposal is included exclusively with the Premium service tier. 3. Billing, Subscriptions & Auto-Pay Recurring Billing: Recurring plans (Basic Weekly and Twice-A-Week Premium) are sold as auto-renewing monthly subscriptions billed every 30 days or on the 1st of each month. Payment Method: A valid credit or debit card must remain on file. By subscribing, you authorize Scoopus to automatically charge your payment method on each renewal date. Price Adjustments: We reserve the right to modify pricing with at least 30 days’ advance written notice via email or SMS. 4. Cancellation, Pauses & Missed Visits Cancellation Policy: You may cancel or pause your monthly subscription at any time by providing at least 48 hours’ notice prior to your next billing cycle. Cancellations made mid-cycle will remain active through the end of the paid billing period; no partial refunds will be issued. Weather & Holidays: Operations may be paused due to extreme weather conditions (severe lightning, heavy snow accumulation, extreme freezing temperatures) or major national holidays. Skipped visits due to extreme weather will be serviced on the next safe, operational day or merged into your next scheduled visit. Locked Gates / Restricted Access: If a gate is locked, blocked, or access is otherwise denied upon arrival, the technician will attempt to contact you. If access cannot be secured within 5 minutes, the visit will be logged as completed and billed as usual. 5. Liability & Property Safety Gate Security: Technicians will ensure gates are securely closed upon departure. However, customers are required to double-check gate latches before releasing pets into the yard. Pre-existing Damage: Scoopus is not liable for pre-existing damage to fences, gates, landscaping, or lawn features. Yard Sanitizer/Deodorizer: Premium plan treatments use eco-friendly, non-toxic products designed for outdoor use around pets and plants. 6. Modifications to Terms Scoopus reserves the right to update or modify these Terms of Service at any time. Continued use of our services following any updates constitutes acceptance of the modified terms.